When you see a business that invests in the customer journey as much as Home Comfort Experts it gives you a feeling of pride. WJD Designs has built a relationship through the years with HCE. We originally helped build the previous HCE website which allowed them to see their full potential of what a website can and should do. HCE’s past design encouraged them to have a better mobile presence and introduced plugins that allowed them to receive dynamic forms, present their pages in a cleaner layout while allowing them to make quick edits on the fly. They had more functions and better visuals, but that didn’t stop HCE from improving over the years and making sure they had the best of what their website could do.

We were contacted to take the whole package of what they had and do a full redesign while keeping the modules they are familiar with intact. Our teams met and discussed key features and design ideas that would help with their website’s success. With our combined ideas and full trust from HCE, we were able to redesign their website to make it easier for their customers to get to where they need to go. If you’re waking up at midnight in December and your furnace is not heating correctly, you need to be able to contact someone or find relevant information quickly. Once we started to look at the customer journey that way, we were able to create pathways that bridged to important information. After those journeys were created we were able to develop areas to help sell their services and products quicker whole being easy to manage.