Times are changing!
Clients prefer texting more than calling these days.
Increase customers flow
Live chat is an important and easier communication channel for a customer who is unable to call your agents directly. The number of conversations is increased thanks to automatic proactive invitations that are sent to visitors on your website, thus turning them into your customers.
Increase service level
Online chat support today is a standard for companies who care about the service level they provide. By providing the option to chat, you become one step closer to your customers and they will definitely appreciate it. You will also notice an increase in the average checkout total.
Increase your agent’s performance
Your agents will be able to communicate with a higher number of customer requests and potential customers, compared to using a phone.